Website Terms & Conditions

Please be aware that by accessing our website and / or placing orders through us you agree to be bound by our terms and conditions. Using our website indicates that you agree to our terms regardless of ordering or registering with us.

Our contact details are as follows:

41 Neville Street
DN35 7PZ
North East Lincolnshire

contact email: 

Telephone number: 01472 695042 – please note this is an answering machine service.


You will be able to access most areas of this Website without registering your details with us. There are certain areas you may not be able to access and you will not be able to post onto the forum.

1.2 We may revise these terms and conditions at any time. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website. We will not notify registered users directly if they have been updated so we recommend you visit these terms and conditions to review them from time to time. Should you disagree please discontinue to use our site and contact us to discuss.

2.Placing an Order from Mumaroo

2.1  You will have the opportunity to review and check your order at the checkout stage. We highly recommend that you take some time to fully review your order. You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement, detailing the products you have ordered. Payment will be taken at the point of ordering. Please ensure you provide us with a correct e-mail and telephone number for us to do this effectively.

2.2  Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3  Though rare; there may be some instances where we have to refuse your order:

(a)  where goods are not available;

(b)  where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error; or

(d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.4  IMPORTANT INFORMATION FOR OVERSEAS CUSTOMERS: We are a UK based company and the postage and packaging costs on our website reflect sending UK parcels using Royal Mail. If you are overseas and would like to place an order please do contact us first on . We will then quote your delivery costs and give you instructions on how to order.


3.1Most of our prices do not include VAT as baby nappies and children’s clothing are zero rated for VAT. All nappies and items worn as nappies (liners, boosters, wraps etc) are zero rated. All of our clothing falls within HMRC guidelines for ZERO VAT:

  • it must be an article of clothing or footwear;
  • it must not be made of fur;
  • it must be designed for young children, and
  • it must only be suitable for young children.

Some of our products do include VAT. These include products, slings, sanitary products, pamper products and nappy accessories. VAT will be automatically included. Should you require a VAT breakdown then please contact us directly.

3.2  Where postage and packing are charged separately; full details are listed separately at the point of checkout.

3.3  Our prices are reviewed periodically and may change without prior notice.

3.4  We regularly release discount codes and offers. These will all have an expiry date which is non negotiable. We reserve the right to withdraw offers at any point.


Please note all of our products are removed from their packaging and individually checked before being dispatched to you. This means we have complete confidence that you will be 100% Satisfied with your products. This may however mean that you notice some packaging has been opened. All products are carefully replaced in the same way they were originally packaged.

4.1 In the unlikely event you decide you would like to cancel your order:

(a)  Please notify us as soon as is possible. You can do this via e-mail: . If you have already received a dispatch notification we highly recommend you call our office rather than e-mail to ensure an urgent reply. If this is not possible please entitle your e-mail as URGENT

(b)  Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2  For hygiene reasons we regret that we cannot accept returns of nappies or sanitary products UNLESS there is a fault with the product.

We do accept returns of clothing, products and slings / carriers. Please see clause 4.4 for further information. Items should be returned in their original packaging with no signs of usage. You can return goods you have ordered from us at any time within 14 days of receipt for a refund or exchange to the value of the goods bought, not including any postage and packing costs. The costs of returning goods to us shall be borne by you.

4.3  Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4  The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: –

in the event that the product has been used

in the event that the product has been washed

in the event that the product has been damaged, or that the integral packaging has been damaged so that it is no longer in a saleable condition

The provisions of this clause 4.4 do not affect your statutory rights.

Payment methods:
We accept Paypal and All major cards through our merchant provider Stripe. We also accept Slice it payments through Klarna. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: terms and conditions 

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. full terms and conditions here
. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


You are permitted to print and download extracts from this Website for your own use on the following basis:

no documents or related graphics on this Website are modified in any way;

no graphics on this Website are used separately from accompanying text; and

any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2  Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.


6.1       We aim to keep our website functioning and available 24 hours a day 365 days a year.

6.2       Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1       Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. Please bare this in mind particularly in our forum area. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2       You are prohibited from posting or transmitting to or from this Website any material:

(a)        that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b)        for which you have not obtained all necessary licences and/or approvals;

(c)        which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d)        which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3       You may not misuse the Website (including, without limitation, by hacking).

7.4       We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1       Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2       If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(1)        you do not remove, distort or otherwise alter the size or appearance of our Mumaroo Logo

(2)        you do not in any way imply that we are endorsing any products or services

(3)        you do not misrepresent your relationship with  us nor present any other false information about us;

(4)        your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.


9.1       To register with you must be over eighteen years of age.

9.2       Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. We highly recommend you use a unique password. DO NOT write it down or inform third parties what this is. We recommend but do not insist that you use a password that has a combination of upper and lower case lettering and at least two digits.

9.3       Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, please contact us immediately via telephone. We recommend you change your password from time to time.

9.4       We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

The Forum By registering for Mumaroo you may have access to the forum. These terms and conditions also related to the Mumaroo forum. The Forum does however have its own set of rules which we politely request that you follow.

10.       DISCLAIMER

10.1     While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

11.       LIABILITY

11.1     We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2     Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3     If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4     You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12.1     These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2     We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13.1     We will despatch your package as soon as we can and aim to dispatch all items the next working day. Should there be any delay we will contact you within 24 hours to discuss. For this reason you must provide us with correct contact information. We accept no liability for a delay in dispatching you goods, or for having to cancel your order if you have provided incorrect contact information.


14.1     We will publish all ratings and reviews unedited and as they were input by our customers, with the following exceptions:

(a)  If the content is deemed inappropriate or abusive, or contains offensive comments and inappropriate language, including swearing, homophobic, racist or sexist remarks.

(b) If we have reason to believe the reviewers intentions where to intentionally manipulate or place our business into disrepute.


15.1     You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

15.2     If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3     Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.