Terms and Conditions

The terms and conditions in this policy relate to Mumaroo and the use of wwww.mumaroo.co.uk and www.mumaroo.com.

Ordering Products

All items ordered through the Mumaroo website must be paid for in advance using any of the payment method options before they are dispatched or delivered. Payment must have been received in full, with the exception of a client using Clearpay or Laybuy. 

Upon receipt of your payment Mumaroo will prepare and dispatch within 24 hours unless otherwise stated. In rare circumstances when items may take longer to be prepared Mumaroo will contact the client by email to inform them. Some items may be sent individually at no extra costs to the client. 

Items are sent via royal mail 2nd class signed for as standard. 

Returns

Mumaroo will accept returns within 28 days of purchase date. Items must be returned in the original packaging with no signs of wear or usage and in resalable condition. Mumaroo reserves the right to deduct a fee from the refund should items be returned damaged, without packaging or in used condition. This fee will depend on the individual circumstance but will be itemised and explained in full. Mumaroo will not refund postage costs. The postage costs of returning is done so by the client. Mumaroo strongly recommends clients use a tracked method for returns.

Refunds will be processed on the day of the item being returned and received by us. processing times vary depending on the original payment used. Refunds will only be made via the same method as payment was received. 

Should you wish to return your items please send to:

Mumaroo

Unit 6

Meridian Point Craft Centre

Meridian Road

Cleethorpes

N.E.Lincolnshire

DN35 0AR

Warranty or faulty items

Should a client need to use the warranty of their product or should an item be received damaged please contact us with photographs and an explanation as to the issue  via email korrin@mumaroo.co.uk

Privacy and your data

Please refer to our privacy policy 

Website content

The content and images on Mumaroo remain the intellectual property of Korrin Savage T/A Mumaroo at all times. Should you wish to use any or reference any content then seek prior written consent via korrin@mumaroo.co.uk

Sling hiring terms and conditions 

We have a full and extensive sling hiring terms and conditions policy. This can be found on the sling hiring page and is also emailed directly to the client after hiring. Should you wish to receive a copy before you hire please request one using the chat box or email.

Appointment booking 

All appointments require payment in advance to secure your session. This includes workshops and packages. Should you wish to spread the cost please contact us to discuss. Mumaroo believes everyone should have access to support and understand affordability can be a barrier therefore;  we are always happy to discuss payment plan options at no additional cost to the client. 

Cancellations - we cannot refund appointments if they are cancelled less than 48 hours before the appointment time. Though we are always happy to discuss rescheduling sessions in some circumstances there may be a small rescheduling fee. 

Cancellations made with more than 48 hours notice will be eligible for a full refund. This excludes bump to babywearing due to clients receiving their free stretchy wrap. Should clients return their wrap in unused packaged condition then a refund will be permitted. 

Inclusivity

Mumaroo accepts, supports and believes passionately that everyone is welcome in our community. Mumaroo will never discriminate against a client for their origin, race, religion, sexuality, gender or disabilities. Should a client have any concerns around this topic please do contact us to discuss these. 

Website reviews and client testimonials

Mumaroo never pays for reviews or writes reviews on clients behalf's. Clients are never offered incentives or rewards for writing us reviews. All testimonials and reviews on the website or social media channels are genuine. We do not as a general rule work with influencers - should we do this we will make it very clear on the specific influencer review. All client photos have had permission to be used on the Mumaroo website. Equally Mumaroo never pays for followers on social media.